Sending a diagnostic report

A diagnostic report helps us find a problem quickly.

1. In Phorevia choose Help.
2. Describe what happened and what you expected.
3. Choose Save diagnostic report and save the ZIP file.
4. Choose Report a problem. Your browser opens a new support request with your version and system filled in. Attach the ZIP file and send it.

The report contains recent logs, errors, details of your system and build, and selected preferences. It does not contain photographs or previews, and nothing is sent unless you attach the file yourself.

To record more detail before reproducing a problem, tick Record detailed processing steps in the same window, repeat what went wrong, and then save the report.